{"id":193,"date":"2023-12-12T16:03:25","date_gmt":"2023-12-12T15:03:25","guid":{"rendered":"https:\/\/enki-home.com\/?page_id=193"},"modified":"2026-03-26T14:33:38","modified_gmt":"2026-03-26T13:33:38","slug":"assistance","status":"publish","type":"page","link":"https:\/\/enki-home.com\/fr\/assistance","title":{"rendered":"Assistance"},"content":{"rendered":"<div  class=\"keblk keblk-v-align-top keblock-section-lame responsive_mini is-padded    bg-none lameuid-3\"   style=\"\"  id=\"\">\r\n\t\r\n\t\t<div class=\"block-content\">\r\n                        \r\n                            \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"keblk keblk-v-align-top keblock-text  txt-color txt-color-black\"   style=\"\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n        \t\n\n<h1 class=\"wp-block-heading has-text-align-center\">Assistance<\/h1>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Vous avez besoin d&rsquo;aide ou souhaitez nous contacter ?<br><strong>Trouvez ici la r\u00e9ponse \u00e0 votre question.<\/strong><\/p>\n\n\r\n\t<\/div>\r\n<\/div>\r\n    <\/div>\n<\/div>\n\n                            \r\n        \t<\/div>\r\n<\/div>\r\n    \n\n<div  class=\"keblk keblk-v-align-top keblock-section-lame responsive is-padded    bg-none lameuid-31\"   style=\"\"  id=\"\">\r\n\t\r\n\t\t<div class=\"block-content\">\r\n                        \r\n                            \n<div  class=\"keblk keblk-v-align-top keblock-section-lame fullwidth     bg-none lameuid-8\"   style=\"\"  id=\"\">\r\n\t\r\n\t\t<div class=\"block-content\">\r\n                        \r\n                            \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"keblk keblk-v-align-top keblock-text  bg-color bg-color-enki-sand-50 padded txt-color txt-color-black\"   style=\"\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n        \t\t  <div class=\"elt-deco\"><\/div>\r\n        \t\n\n<p class=\"style-5 has-enki-green-600-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">SAV &amp; support Enki<\/p>\n\n\n\n<h2 class=\"wp-block-heading style-2\">Contactez notre \u00e9quipe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Besoi<\/strong>n d&rsquo;un conseil personnalis\u00e9 ? Nous vous recontacterons dans les plus brefs d\u00e9lais.<\/p>\n\n\n<div  class=\"keblk keblk-v-align-top keblock-bouton plein big\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n\t\t<a href=\"https:\/\/support.enki-home.com\/hc\/fr\/requests\/new\" target=\"_blank\" class=\"uibt plein big enki-green-600\">\r\n\t\t<span class=\"bt-content\">Contacter l&rsquo;\u00e9quipe Enki<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\" class=\"bt-picto\">\r\n\t\t\t<path d=\"M8 1L13 6M13 6L8 11M13 6L1 6\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n\t\t<\/svg>\r\n\t<\/a>\r\n\t\t<\/div>\r\n<\/div>\r\n    \n\r\n\t<\/div>\r\n<\/div>\r\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\t<div  class=\"keblk blkuid-7 keblk-v-align-top keblock-multimedia type-img txt-color txt-color-black\" >\r\n\t\t\r\n\t\t\t\t<div class=\"block-content\"  style=\"aspect-ratio:16\/9\" >\t\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"visu-bg\" style=\"background-image:url('https:\/\/enki-home.com\/wp-content\/uploads\/2024\/02\/img-enki-team11-1.jpg');background-position:center center;\"><\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t<!-- CONTENT -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\r\n\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n    <\/div>\n<\/div>\n\n                            \r\n        \t<\/div>\r\n<\/div>\r\n    \n\n<div  class=\"keblk keblk-v-align-top keblock-section-lame fullwidth    invert bg-none lameuid-13\"   style=\"\"  id=\"\">\r\n\t\r\n\t\t<div class=\"block-content\">\r\n                        \r\n                            \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\t<div  class=\"keblk blkuid-10 keblk-v-align-top keblock-multimedia type-img txt-color txt-color-black\" >\r\n\t\t\r\n\t\t\t\t<div class=\"block-content\"  style=\"aspect-ratio:16\/9\" >\t\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"visu-bg\" style=\"background-image:url('https:\/\/enki-home.com\/wp-content\/uploads\/2024\/02\/img-enki-team13-1.jpg');background-position:center center;\"><\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t<!-- CONTENT -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\r\n\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"keblk keblk-v-align-top keblock-text  bg-color bg-color-white padded txt-color txt-color-white\"   style=\"\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n        \t\t  <div class=\"elt-deco\"><\/div>\r\n        \t\n\n<p class=\"style-5 has-black-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">FAQ Enki<\/p>\n\n\n\n<h2 class=\"wp-block-heading style-2 has-black-color has-text-color has-link-color wp-elements-3\">Questions les plus fr\u00e9quentes<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\">Nos \u00e9quipes vous apportent la ou les r\u00e9ponses aux questions les plus fr\u00e9quentes de nos utilisateurs afin de vous satisfaire au mieux.<\/p>\n\n\n<div  class=\"keblk keblk-v-align-top keblock-bouton plein_roll_transparent big\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n\t\t<a href=\"https:\/\/support.enki-home.com\/hc\/fr\/\" target=\"_blank\" class=\"uibt plein_roll_transparent big enki-green-600\">\r\n\t\t<span class=\"bt-content\">Consulter la FAQ<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\" class=\"bt-picto\">\r\n\t\t\t<path d=\"M8 1L13 6M13 6L8 11M13 6L1 6\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n\t\t<\/svg>\r\n\t<\/a>\r\n\t\t<\/div>\r\n<\/div>\r\n    \n\r\n\t<\/div>\r\n<\/div>\r\n    <\/div>\n<\/div>\n\n                            \r\n        \t<\/div>\r\n<\/div>\r\n    \n\n<div  class=\"keblk keblk-v-align-top keblock-section-lame fullwidth    invert bg-none lameuid-19\"   style=\"\"  id=\"\">\r\n\t\r\n\t\t<div class=\"block-content\">\r\n                        \r\n                            \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\t<div  class=\"keblk blkuid-15 keblk-v-align-top keblock-multimedia type-img txt-color txt-color-black\" >\r\n\t\t\r\n\t\t\t\t<div class=\"block-content\"  style=\"aspect-ratio:16\/9\" >\t\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"visu-bg\" style=\"background-image:url('https:\/\/enki-home.com\/wp-content\/uploads\/2025\/09\/13.png');background-position:center center;\"><\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t<!-- CONTENT -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\r\n\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"keblk keblk-v-align-top keblock-text  bg-color bg-color-enki-orange padded txt-color txt-color-white\"   style=\"\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n        \t\t  <div class=\"elt-deco\"><\/div>\r\n        \t\n\n<p class=\"style-5 has-white-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\">T\u00e9l\u00e9charger l&rsquo;application<\/p>\n\n\n\n<h2 class=\"wp-block-heading style-2 has-white-color has-text-color has-link-color wp-elements-6\">Disponible sur mobile<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-7 wp-block-paragraph\">T\u00e9l\u00e9chargez gratuitement l\u2019application <strong>Enki<\/strong> et profitez d\u2019une maison plus connect\u00e9e, plus simple \u00e0 piloter et plus \u00e9conome au quotidien.<\/p>\n\n\n<div  class=\"keblk keblk-v-align-top keblock-bouton plein_roll_transparent big\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n\t\t<a href=\"https:\/\/apps.apple.com\/fr\/app\/enki\/id1187914242?utm_source=app_store&#038;utm_medium=button&#038;utm_campaign=enki_application\" target=\"_blank\" class=\"uibt plein_roll_transparent big enki-green-600\">\r\n\t\t<span class=\"bt-content\">T\u00e9l\u00e9charger sur l\u2019App\u202fStore<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\" class=\"bt-picto\">\r\n\t\t\t<path d=\"M8 1L13 6M13 6L8 11M13 6L1 6\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n\t\t<\/svg>\r\n\t<\/a>\r\n\t\t<\/div>\r\n<\/div>\r\n    \n\n<div  class=\"keblk keblk-v-align-top keblock-bouton plein_roll_transparent big\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.leroymerlin.enki&#038;utm_source=playstore&#038;utm_medium=button&#038;utm_campaign=enki_application\" target=\"_blank\" class=\"uibt plein_roll_transparent big enki-green-600\">\r\n\t\t<span class=\"bt-content\">T\u00e9l\u00e9charger sur Google\u202fPlay<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\" class=\"bt-picto\">\r\n\t\t\t<path d=\"M8 1L13 6M13 6L8 11M13 6L1 6\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n\t\t<\/svg>\r\n\t<\/a>\r\n\t\t<\/div>\r\n<\/div>\r\n    \n\r\n\t<\/div>\r\n<\/div>\r\n    <\/div>\n<\/div>\n\n                            \r\n        \t<\/div>\r\n<\/div>\r\n    \n\n<div  class=\"keblk keblk-v-align-top keblock-section-lame fullwidth     bg-none lameuid-24\"   style=\"\"  id=\"\">\r\n\t\r\n\t\t<div class=\"block-content\">\r\n                        \r\n                            \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"keblk keblk-v-align-top keblock-text  bg-color bg-color-enki-green-900 padded txt-color txt-color-white\"   style=\"\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n        \t\t  <div class=\"elt-deco\"><\/div>\r\n        \t\n\n<p class=\"style-5 has-enki-green-600-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\">Versions de l&rsquo;application<\/p>\n\n\n\n<h2 class=\"wp-block-heading style-2\"><strong>Votre application Enki est-elle \u00e0 jour ?<\/strong> <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La derni\u00e8re version \u00e0 jour de l&rsquo;application Enki est disponible sur App Store et Google Play Store.<\/p>\n\n\n<div  class=\"keblk keblk-v-align-top keblock-bouton plein_roll_transparent big\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n\t\t<a href=\"https:\/\/enki-home.com\/fr\/versions\" target=\"\" class=\"uibt plein_roll_transparent big enki-green-600\">\r\n\t\t<span class=\"bt-content\">En savoir plus<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\" class=\"bt-picto\">\r\n\t\t\t<path d=\"M8 1L13 6M13 6L8 11M13 6L1 6\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n\t\t<\/svg>\r\n\t<\/a>\r\n\t\t<\/div>\r\n<\/div>\r\n    \n\r\n\t<\/div>\r\n<\/div>\r\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\t<div  class=\"keblk blkuid-23 keblk-v-align-top keblock-multimedia type-img txt-color txt-color-black\" >\r\n\t\t\r\n\t\t\t\t<div class=\"block-content\"  style=\"aspect-ratio:16\/9\" >\t\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"visu-bg\" style=\"background-image:url('https:\/\/enki-home.com\/wp-content\/uploads\/2024\/03\/img_appli-001-3b.jpg');background-position:center center;\"><\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t<!-- CONTENT -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\r\n\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n    <\/div>\n<\/div>\n\n                            \r\n        \t<\/div>\r\n<\/div>\r\n    \n\n<div  class=\"keblk keblk-v-align-top keblock-section-lame fullwidth    invert bg-none lameuid-29\"   style=\"\"  id=\"\">\r\n\t\r\n\t\t<div class=\"block-content\">\r\n                        \r\n                            \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\t<div  class=\"keblk blkuid-26 keblk-v-align-top keblock-multimedia type-img txt-color txt-color-black\" >\r\n\t\t\r\n\t\t\t\t<div class=\"block-content\"  style=\"aspect-ratio:16\/9\" >\t\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"visu-bg\" style=\"background-image:url('https:\/\/enki-home.com\/wp-content\/uploads\/2025\/09\/enkiyoutube.png');background-position:center center;\"><\/div>\r\n\t\t\t\t\t\t\r\n\t\t\t<!-- CONTENT -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\r\n\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\"><div  class=\"keblk keblk-v-align-top keblock-text  bg-color bg-color-enki-sand-500 padded txt-color txt-color-white\"   style=\"\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n        \t\t  <div class=\"elt-deco\"><\/div>\r\n        \t\n\n<p class=\"style-5 has-enki-green-600-color has-text-color has-link-color wp-elements-9 wp-block-paragraph\">Tutoriels &amp; Guides<\/p>\n\n\n\n<h2 class=\"wp-block-heading style-2 has-black-color has-text-color has-link-color wp-elements-10\">Pour tout savoir sur la maison connect\u00e9e<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-11 wp-block-paragraph\">Nous r\u00e9alisons r\u00e9guli\u00e8rement des tutoriels vid\u00e9os pour vous aider dans l\u2019utilisation et l\u2019appairage de vos objets.<\/p>\n\n\n<div  class=\"keblk keblk-v-align-top keblock-bouton plein big\" >\r\n\t\r\n\t\t\r\n\t<div class=\"block-content\">\t\r\n\t\t<a href=\"https:\/\/www.youtube.com\/@Enkimaisonconnectee\" target=\"_blank\" class=\"uibt plein big enki-green-600\">\r\n\t\t<span class=\"bt-content\">Voir les tutos<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"12\" viewBox=\"0 0 14 12\" fill=\"none\" class=\"bt-picto\">\r\n\t\t\t<path d=\"M8 1L13 6M13 6L8 11M13 6L1 6\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n\t\t<\/svg>\r\n\t<\/a>\r\n\t\t<\/div>\r\n<\/div>\r\n    \n\r\n\t<\/div>\r\n<\/div>\r\n    <\/div>\n<\/div>\n\n                            \r\n        \t<\/div>\r\n<\/div>\r\n    \n                            \r\n        \t<\/div>\r\n<\/div>\r\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-interne.php","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-193","page","type-page","status-publish","hentry"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"keblow","author_link":"https:\/\/enki-home.com\/fr\/blog-domotique\/author\/keblow"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/enki-home.com\/fr\/wp-json\/wp\/v2\/pages\/193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enki-home.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enki-home.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enki-home.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enki-home.com\/fr\/wp-json\/wp\/v2\/comments?post=193"}],"version-history":[{"count":0,"href":"https:\/\/enki-home.com\/fr\/wp-json\/wp\/v2\/pages\/193\/revisions"}],"wp:attachment":[{"href":"https:\/\/enki-home.com\/fr\/wp-json\/wp\/v2\/media?parent=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}